Privacy Policy
1. Introduction
Welcome to Bagara Biryani Cafe (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, visit our restaurants, or engage with our services. This policy applies to all our franchise locations across India and our corporate operations based in Bangalore, Karnataka.
2. Information We Collect
2.1 Personal Information You Provide
We may collect the following personal information when you:
- Place an order online or through our app
- Create an account with us
- Sign up for our newsletter or promotional offers
- Contact customer service
- Participate in surveys or promotions
- Visit our restaurants
Information collected includes:
- Name and contact details (phone number, email address, postal address)
- Payment information (credit/debit card details, UPI information)
- Delivery address and preferences
- Date of birth (for birthday offers)
- Dietary preferences and allergies
- Order history and preferences
2.2 Information Collected Automatically
When you use our website or mobile app, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location data (with your permission, for delivery services)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from:
- Food delivery platforms (Zomato, Swiggy, etc.)
- Social media platforms (when you connect your accounts)
- Payment processors
- Marketing partners and advertising networks
3. How We Use Your Information
3.1 Service Delivery
Processing and fulfilling your food orders, managing your account, providing support, and sending updates.
3.2 Marketing and Communication
Sending promotional offers, newsletters, conducting market research, and personalizing your experience.
3.3 Business Operations
Analyzing customer trends, improving our menu, managing franchise operations, and complying with legal obligations.
3.4 Lead Generation and Advertising
Running targeted campaigns, generating franchise leads, and building customer profiles for better service.
4. Legal Basis for Processing
- Consent: When you voluntarily provide information or opt-in to marketing.
- Contract: To fulfill our obligations in providing food delivery services.
- Legitimate Interest: For business operations, fraud prevention, and service improvement.
- Legal Obligation: To comply with applicable laws and regulations.
5. Information Sharing and Disclosure
5.1 Franchise Partners: To fulfill orders and provide services.
5.2 Service Providers: Delivery partners, payment processors, technology providers, and marketing agencies.
5.3 Legal Requirements: When required by law or to protect our rights and property.
5.4 Third-Party Platforms: Aggregators (Zomato/Swiggy), social media for ads, and analytics providers.
6. Data Security
We implement technical measures including encryption, secure storage with access controls, regular assessments, and staff training. We are PCI DSS compliant for payment data. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your information as long as necessary to provide services and comply with laws:
- Account info: Until deletion or 3 years of inactivity.
- Order history: 7 years for accounting and tax purposes.
- Marketing preferences: Until you unsubscribe.
- Payment info: As required by regulations.
8. Your Rights and Choices
8.1 Access and Control: You have the right to access, update, or delete your information and opt-out of marketing.
8.2 Communication Preferences: Unsubscribe from emails or SMS ("STOP") at any time.
8.3 Cookies and Tracking: Adjust settings in your browser to limit tracking.
9. Cookies and Tracking Technologies
We use essential, analytics, marketing, and preference cookies to remember your login status, analyze performance, and provide personalized content.
10. Third-Party Links and Services
We are not responsible for the privacy practices of external sites linked from our platforms. Please review their policies independently.
11. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children and will delete such data if discovered.
12. International Data Transfers
While we primarily operate in India, some service providers may be located abroad. We ensure appropriate safeguards are in place for such transfers.
13. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or website notifications with an updated "Last Modified" date.
14. Contact Information
Bagara Biryani Cafe
Address: #103/2(P), & 152/2, 5th Floor, Uniworld Building, Neeladri Nagar, Doddathogur(V), Electronic City, Bengaluru, Karnataka 560100
Email: info@gsideas.com
Phone: +91 9148785024 / +91 9741279128
15. Grievance Officer
In accordance with IT Act 2000, we have appointed a Grievance Officer:
Email: info@gsideas.com
Phone: +91 9148785024 / +91 9741279128
Grievances will be addressed within one month of receipt.
16. Governing Law
This Privacy Policy is governed by the laws of India, and disputes will be subject to the jurisdiction of courts in Bangalore, Karnataka.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.